Ask Mailbox Plus

Yes, we provide crating and freight solutions for oversized artwork.

Yes, we offer third-party insurance for high-value art shipments.

Yes, our team uses museum-quality materials and can build custom crates or boxes.

Absolutely. We handle international shipping and provide customs documentation assistance.

We can insure shipments up to $50,000 per package with our third-party coverage, provided items are professionally packed by our staff.

We handle the packing and disassembly if needed.

Yes, with proper battery preparation and carrier approval.

Yes, we have reinforced bike boxes specifically designed for bicycle shipping.

Yes, our team can assist with design or accept your own file.

Most orders are ready within 3–5 business days.

We offer multiple card stocks including matte, glossy, and premium finishes.

Yes, we provide both black-and-white and full-color copies.

Yes, large orders receive reduced per-page pricing.

Yes, we can carefully copy from bound materials.

Yes, we build custom boxes for oversized shipments.

Yes, pricing depends on size and materials.

Most custom boxes can be created while you wait or within the same day.

Yes, DHL Express covers all European countries.

Most deliveries are completed in 2–5 business days.

Yes, all DHL Express shipments include tracking numbers.

Fingerprint-based checks are the most reliable and comprehensive because they match directly against state and federal criminal records. Unlike name-only searches, fingerprints cannot be falsified, reducing the hiring risk and ensuring more accurate results.

Live Scan is an electronic fingerprinting system that captures high-resolution digital prints in less than 5 minutes. Using SafePrintScan software and National WebCheck (NWC), FastFingerprints transmits your prints securely to state or federal agencies, avoiding errors and delays common with ink cards.

SafePrintScan is FastFingerprints’ proprietary software used with Live Scan systems. It ensures secure, encrypted fingerprint submissions to state and federal databases, provides storage and retrieval for digital records, and virtually eliminates processing errors.

Yes. For $35.00, fingerprints can be captured electronically and printed onto FD-258 fingerprint cards. This is useful for applications that require mailing fingerprint cards instead of electronic submission.

Ohio background checks start at $40.00 for BCI-only. FBI-only checks are $52.00, and combined BCI & FBI checks are $72.00. Results are delivered through the secure Web Results portal.

Florida Level 2 checks cost $75.00. With the AHCA-required photo included, the cost is $94.00. These checks search both state and FBI databases and are required for many licensing and employment positions.

An Ohio BCI check is a state-level background check conducted by the Attorney General’s Office. It is required for employment, volunteer work, or licensing in Ohio. Results are securely delivered through the Web Results portal.

A Florida Level 2 check is a fingerprint-based search of FDLE state records and the FBI database. It is required for positions such as childcare, healthcare, and licensing in Florida. FastFingerprints is FDLE-approved to perform these checks.

As an FBI Channeler, FastFingerprints can securely submit fingerprints to the FBI on behalf of authorized recipients. This service is used for expedited non-criminal justice purposes such as personal review, housing, or federally regulated industries.

Yes. Individuals may request a copy of their FBI record for personal review or correction under Departmental Order 556-73. This cannot be used for employment or licensing in the U.S. Results must be sent to a U.S. address.

Yes. FBI Channeling cannot be used for U.S. employment or licensing purposes. Results cannot be shipped overseas and an apostille cannot be processed by Channelers. Only U.S. citizens or lawful permanent residents are eligible.

Yes. FastFingerprints also provides drug screening and name search background checks in addition to electronic fingerprinting services.

Yes. Digital records can be securely stored, searched, and retrieved. This allows employers to capture prints during the interview process and only pay when a candidate is hired.

The actual fingerprint capture takes less than 5 minutes. Results are typically available quickly depending on the agency or recipient.

All fingerprints are submitted electronically through encrypted channels using the National WebCheck system. This ensures secure, confidential, and accurate processing.

Yes. Appointments must be made online at [register.fastfingerprints.com](https://register.fastfingerprints.com/account-entry). Walk-ins are not accepted.

Yes. You can cancel or reschedule your fingerprinting appointment online at [fastfingerprints.com/cancel-appointment](https://www.fastfingerprints.com/cancel-appointment/).

You can check the status of your background check or retrieve your receipt online at [fastfingerprints.com/check-my-status](https://www.fastfingerprints.com/check-my-status/).

Yes. FastFingerprints has a nationwide network of Live Scan locations, making it possible for applicants outside Ohio or Florida to complete fingerprinting services.

We are located in Gristmill Village, next to Pub Frato in Concord Township, Ohio. Our store provides convenient access to FastFingerprints services for Lake County residents, including Mentor, Painesville, and Eastlake.

Yes, you can request forwarding to any address.

Yes, both individuals and businesses can use it.

You'll receive secure online access to view scanned mail and manage forwarding requests.

Yes, we can laminate small or large documents.

We provide comb, spiral, and staple binding.

Yes, most finishing services can be completed the same day.

We accept PDF, Word, Excel, PowerPoint, and most common formats.

Yes, we offer single and double-sided printing.

Yes, most jobs can be completed the same day.

We can scan to PDF, JPEG, or TIFF.

Yes, bulk scanning is available.

Yes, we can scan photos and convert them to digital formats.

No. EDDM (Every Door Direct Mail) delivers to every address on your chosen USPS routes — no mailing list, no address registry, no data purchase required. You just pick the neighborhoods you want to reach.

You can target specific ZIP codes, individual carrier routes, or entire neighborhoods across Lake County and beyond. We’ll help you pick the right routes based on your budget and goals.

Yes. Our graphic design team can create professional postcards and flyers from scratch, or we can work from your existing artwork. We know the USPS sizing and formatting requirements so your mailer doesn’t get rejected.

Postage is as low as 20–25¢ per piece for standard postcards. Design and printing are priced based on quantity, size, and specifications. We’ll give you a complete quote before we start — no surprises.

Typically 7–10 business days from design approval to USPS delivery. That includes design (1–2 days), printing (2–3 days), sorting and bundling (1 day), and USPS delivery (3–5 days).

Great. Bring us your artwork and we’ll make sure it meets USPS EDDM specifications — correct dimensions, margins, barcode placement, and paper weight. Then we print, sort, and drop off.

EDDM is cheaper per piece (no list cost), reaches every address in your chosen routes (not just the ones on a list), and works best for neighborhood-specific campaigns like grand openings, seasonal promotions, or local service areas.

Absolutely. EDDM is one of the most effective ways to announce a new restaurant opening. Target the neighborhoods within a 1–3 mile radius with a postcard that includes a special offer. We see restaurants get walk-in traffic the week their EDDM lands.

Contact us directly for our current fax number.

Yes, we provide fax confirmation pages.

Yes, you can use our fax number and pick up documents securely.

Yes, we accept drop-offs at no charge.

Yes, we provide FedEx-branded supplies and custom packing.

We offer FedEx Express, Ground, and International services.

Yes, larger orders receive discounted rates.

Yes, design services are available.

We print flyers and brochures in standard and custom sizes.

We accept PDF, Word, Excel, PowerPoint, and most common formats.

Most orders are ready within 3–5 business days, with same-day options available for rush jobs.

Yes, our team can assist with design or accept your own files.

Valid ID is required for certain services like mailbox rental and notary services.

Yes, we support both individuals and businesses.

We ship with FedEx, UPS, USPS, and DHL to provide you with flexible options for domestic and international shipping.

Yes, every shipment comes with a tracking number so you can monitor your package in real-time.

Yes, we provide third-party insurance for high-value shipments. Coverage amounts depend on the carrier and declared value.

Absolutely. We provide international shipping services, including assistance with customs documentation and duties.

Yes, our team can prepare and guide you through the required customs forms for international shipments.

Yes, certain items such as hazardous materials, perishables, and restricted goods may not be eligible for shipment. We’ll advise you case by case.

Yes, our expert team provides professional packing services with materials designed for fragile and high-value items.

Yes, we can design and cut custom boxes or crates for items that don’t fit standard packaging.

Transit times vary by carrier and destination. We’ll show you multiple options—overnight, 2-day, ground, or international delivery speeds.

Yes, we accept drop-offs for FedEx, UPS, USPS, and DHL. Just bring your labeled package to our store.

We can help arrange pickup with carriers for larger shipments or recurring business accounts.

Yes, we process returns for Amazon, UPS, FedEx, and other retailers. Bring your return label or QR code.

Rates are based on carrier, package size, weight, destination, and service speed. We’ll compare carriers to find the best option.

Yes, we can arrange volume-based discounts for businesses and organizations with regular shipping needs.

Yes, with a Mailbox Plus rental, you can have packages securely delivered to our location for pickup at your convenience.

We handle shipments from small parcels to large items. Size and weight limits depend on the carrier and service. If it fits through the door; We will ship it.

Yes, carriers may experience delays during peak seasons. We recommend shipping early to avoid disruptions.

Yes, we handle everything—boxes, bubble wrap, tape, and secure packing—so your items are shipment-ready.

We recommend professional packing and insurance coverage to ensure maximum protection for your shipment.

You can use the tracking number provided or ask our team to help track your package in-store.

Yes, we pack and ship entire golf bags or individual clubs.

No, we handle the packing for you.

Yes, coverage is available for valuable sets.

Yes, we can help create a new logo or refresh your existing brand.

We accept PDF, AI, PSD, PNG, and more.

Timeline varies by project complexity. We'll provide an estimate upfront.

Shipping insurance provides financial protection for your package if it is lost or damaged during transit. Our coverage is offered through Marsh, a trusted third-party insurer.

Standard carrier liability is limited and may not fully cover the value of your items. Insurance ensures you’re reimbursed up to the declared value if your package is lost or damaged.

We offer coverage up to $50,000 per package when packed by our professional staff, subject to Marsh’s policy terms.

Most standard shipments can be insured. However, certain prohibited or restricted items—like cash, hazardous goods, or perishables—are not eligible. Ask us before shipping high-value or unusual items.

Yes. For insurance to apply, packages must be packed by our professional staff. This ensures your item is properly protected and meets claim requirements.

Claims require proof of value, such as a sales receipt, appraisal, or invoice. This ensures reimbursement matches the true value of your shipment.

If your package is lost or damaged, notify us immediately. We’ll guide you through the Marsh claim process and assist with the necessary documentation.

Most claims are processed within 2–4 weeks once all required documentation is provided, though timelines may vary by case.

Yes. Coverage excludes prohibited items, improper packaging, concealed damage not reported promptly, and shipments not packed by our team.

At the time of shipping, we’ll record the declared value of your item. This amount determines the maximum coverage available.

Yes, provided they are packed by our professional staff and declared at the correct value. Proper packing is critical for coverage eligibility.

Yes, oversized items can be insured if they are professionally packed and fall within Marsh’s coverage guidelines.

Yes, insurance can cover international shipments, but some restrictions and additional documentation may apply depending on destination country.

Rates are based on the declared value of your shipment. We’ll calculate the cost at the time of shipping so you know exactly what you’re paying for protection.

Yes, as long as the items are packed securely in one box or crate by our staff. Each package is insured separately by value.

Immediately. All visible damage must be reported at the time of delivery or as soon as possible to keep your claim valid.

Insurance does not replace tracking but works alongside it. All insured shipments are shipped with a trackable service for added visibility.

Our Peace of Mind Guarantee means your package is packed by professionals, insured up to its declared value, and handled with the highest level of care.

Yes, we ship to Canada and worldwide.

Yes, we assist with all customs documentation.

It depends on your destination and timeline. We'll help you choose the best option from FedEx, UPS, USPS, or DHL.

Yes, we accept deliveries from FedEx, UPS, USPS, and DHL.

Yes, two valid forms of ID are required.

Our mailboxes provide a real street address, making package deliveries and business use easier than a standard PO Box.

Yes, valid government-issued photo ID is required for all signers.

Yes, we can notarize real estate documents. Call ahead for complex documents.

$5.00 per signature, as set by Ohio state law.

We ship with FedEx, UPS, USPS, and DHL.

Yes! We have boxes, bubble wrap, tape, and professional packing services.

No, drop-offs are free for all carriers.

Yes, upon request, we can provide proof of drop-off.

Drop-offs are accepted during our business hours only.

Yes, we support individuals and businesses.

Yes, we can send notifications.

Contact us for details on storage timeframes and any applicable fees.

Yes, we carry moving boxes.

Yes, available in multiple lengths and sizes.

Please ask our staff about our return policy for unused supplies.

Yes, ask us about global stamps.

Yes, full books and sheets available.

Yes, we sell official USPS postage stamps.

Yes, we offer discounts on larger runs.

Yes, we provide Every Door Direct Mail (EDDM) options.

We print standard postcard sizes including 4x6, 5x7, and custom sizes.

Yes, we offer durable vinyl options.

Yes, our design team can help.

Yes, we have weather-resistant materials for outdoor displays.

We print posters from 11x17 up to 36 inches wide in custom lengths.

Most poster orders are ready within 24-48 hours.

Yes, you can upload your own design or work with our team.

Yes, we use special methods for fragile shipments.

Yes, we sell bubble wrap, tape, boxes, and more.

We use professional packing methods to minimize risk, and insurance is available for added protection.

Our pricing is simple and completely transparent: just $1.00 per pound, with absolutely no minimums. We weigh your documents right at our counter so you know the exact cost before any shredding begins.

Yes! We provide an official, hand-signed Mailbox Plus Certificate of Destruction for every job. It is issued instantly at our counter once your papers are destroyed, serving as your physical, auditable proof of secure, on-site document destruction.

Yes, 100% of our shredding is handled directly on-site at our store. Unlike competitor stores that leave your sensitive documents sitting in a locked console for weeks waiting for an outside truck, we destroy your paperwork immediately in-store. They never leave our sight and are never stored.

Absolutely. Because all shredding is done on-site immediately, you can watch your documents turn into secure, unrecoverable confetti right at our counter. We welcome you to watch the entire process for complete peace of mind.

No minimum. We can shred a single sheet of paper or multiple archive boxes of files. For very large quantities of several boxes, please contact us ahead of time so we can ensure our machines are prepped and waiting.

Yes, we can accept and ship labeled Amazon returns.

UPS has restrictions—ask our staff before shipping.

Yes, we are a UPS Authorized Shipping Outlet with full services.

We are a full-service USPS authorized shipping center. We offer a wide range of services, including First-Class Mail®, Priority Mail®, Priority Mail Express®, USPS Ground Advantage™, international shipping, and more. We also sell postage stamps and provide mailing supplies.

Yes, we sell a variety of USPS postage stamps, including Forever® stamps and stamps for international mail, available as single stamps or in books.

Absolutely. We can help you process international shipments using USPS services like Priority Mail International® and Priority Mail Express International®, including assistance with customs forms.

Ensure your item is well-packed to prevent damage. If you use your own box, its dimensions may affect the price. For flat-rate boxes, ensure the contents fit without bulging. For any package over 10 oz or more than a half-inch thick with only stamps, you must bring it to the counter.

Postage is determined by the package's weight, dimensions, and the distance it's traveling. We can weigh your package and provide you with a price quote for various service options to find the best fit for your budget and timeline.

Yes, USPS has restrictions on certain items. Prohibited materials include hazardous items like aerosols, firearms, flammable materials, liquids, and lithium batteries. If you're unsure about an item, please ask our staff for guidance.

Generally, USPS packages cannot weigh more than 70 pounds. The combined length and girth (the distance around the thickest part) of the package typically cannot exceed 108 inches for most services.

Yes, most USPS services include end-to-end tracking. We will provide you with a tracking number once your shipment is processed, which you can use on the USPS website to monitor your package's journey.

Yes, we provide a range of extra services for your USPS shipments, including Certified Mail® for important documents, and Signature Confirmation™ to verify delivery. Just ask our staff, and we can add these to your shipment.

Absolutely. If you have a package with a pre-paid USPS shipping label, you can drop it off with us for no additional charge. It's a quick and convenient way to get your package on its way.

USPS is often the most cost-effective option for smaller, lightweight packages (under 2-3 lbs) and for shipping to residential addresses, P.O. Boxes, and military bases. We can help you compare rates and delivery times to see which carrier best fits your specific needs.