Ship a Return With Strict Size or Weight Limits
Retailer says your return has to be under a certain size or weight or they'll reject it? We measure and weigh accurately, then pack it to fit their requirements exactly.
What We Do
We check the retailer's limits, weigh your item on a certified scale, measure the box dimensions, and repack if needed to meet their specifications.
Why This Happens
Many retailers (especially online fashion or subscription boxes) have strict return policies: "must be under 5 lbs," "box must be under 20 inches on any side." Go over and they refuse the return or charge you.
How We Help
- Bring the return item and the retailer's instructions
- We weigh it on our certified scale
- We measure the packed dimensions
- If it's over, we repack in a smaller box or remove excess packaging
- We confirm it meets specs before handing it to the carrier
- You get a receipt with the weight and dimensions noted
What to Bring
- The item you're returning
- Return instructions or email (with size/weight limits)
- Return label or order number
Frequently Asked Questions
Get quick answers to the most common questions about packaging, carriers, pricing, and what to expect.
What if it's just barely over the weight limit?
We'll remove unnecessary packaging (extra bubble wrap, oversized box) and reweigh. Often that brings it under.
Can you split it into two returns?
If the retailer allows multiple return shipments, yes. But check their policy first—some charge per return.
What if the retailer's limits are unrealistic?
Then we'll help you contact them or suggest an alternative (like refusing the shipment and requesting a refund). But usually we can make it work.
Bring the return and the retailer's rules—we'll make sure it fits their requirements.
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