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Mailbox Plus Concord Township Ohio LogoMailbox Plus - Concord Township, OH

Ship a Return With Strict Size or Weight Limits

Retailer says your return has to be under a certain size or weight or they'll reject it? We measure and weigh accurately, then pack it to fit their requirements exactly.

What We Do

We check the retailer's limits, weigh your item on a certified scale, measure the box dimensions, and repack if needed to meet their specifications.

Why This Happens

Many retailers (especially online fashion or subscription boxes) have strict return policies: "must be under 5 lbs," "box must be under 20 inches on any side." Go over and they refuse the return or charge you.

How We Help

  1. Bring the return item and the retailer's instructions
  2. We weigh it on our certified scale
  3. We measure the packed dimensions
  4. If it's over, we repack in a smaller box or remove excess packaging
  5. We confirm it meets specs before handing it to the carrier
  6. You get a receipt with the weight and dimensions noted

What to Bring

  • The item you're returning
  • Return instructions or email (with size/weight limits)
  • Return label or order number

Frequently Asked Questions

Get quick answers to the most common questions about packaging, carriers, pricing, and what to expect.

What if it's just barely over the weight limit?
We'll remove unnecessary packaging (extra bubble wrap, oversized box) and reweigh. Often that brings it under.
Can you split it into two returns?
If the retailer allows multiple return shipments, yes. But check their policy first—some charge per return.
What if the retailer's limits are unrealistic?
Then we'll help you contact them or suggest an alternative (like refusing the shipment and requesting a refund). But usually we can make it work.

Related Services You Might Need

Package Drop-Offs →Professional Packing →Packaging Supplies →Package Receiving →

Bring the return and the retailer's rules—we'll make sure it fits their requirements.

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Customer Reviews

Rated 5★ by Your Lake County Neighbors

44 verified Google reviews

See all reviews on Google

“Great place with easy and fast shipping services. Frank was excellent! Not only was he friendly and professional, but went out of his way to find me the easiest and most affordable option to ship my golf clubs across country while I was visiting OH. Made things simple and my travels way easier.”

“Frank, the owner of Mailbox Plus in Concord Township by Lucky’s Market, is truly exceptional. He is brilliant, thoughtful, attentive, and takes the work of shipping and transportation seriously. I have been mailing sentimental items—some quite large and bulky—to different parts of the U.S., and Frank consistently goes above and beyond to make sure everything is handled with care. Most recently, my friend received a set of 10 collector plates, and they arrived safe and sound because they were packaged so exceptionally well. If you talk with Frank, you quickly learn that he has a real philosophy and a deep sense of care when it comes to shipping people’s belongings. He treats each item with respect, and that means so much. Beyond the quality of his work, Frank is simply a good man. He listened kindly while we rang up the transaction, and having such a friendly, caring person behind the counter made the experience even more meaningful. I am grateful for his help and highly recommend supporting this store.”

“Love this place! I pop in several times a week and have never had an issue! Makes shipping so easy and convenient! Owners are so sweet and easily approachable. They ship out through lots of carriers and offer a variety of shipping packaging options, making it a one stop shop!”