Mailbox Service Agreement

This Agreement governs the rental of a private mailbox at Mailbox Plus of Ohio, LLC ("Mail Service"). By completing a mailbox sign-up through our website checkout, you agree to the terms below. Rentals are month-to-month — there is no term commitment and you may cancel at any time.

USPS Form 1583 is required in person. Federal regulations require you to complete and sign PS Form 1583 in person at our counter with two forms of approved identification. The online agreement is your acceptance of these terms; the 1583 verifies your identity as required by the United States Postal Service. This Agreement and the 1583 are both required for service.

1. Appointment & 1583

By completing this Agreement and USPS Form 1583, which will be made available to the United States Postal Service, Applicant appoints Mail Service as agent for the receipt of mail and packages through common carriers for a period not to exceed that for which rent has been paid in advance. Applicant will pick up mail and other shipments at least once each week or make other suitable arrangements, in advance, with Mail Service. Mail Service will provide a mailbox key to Applicant who may obtain their mail during the business hours posted by Mail Service. Should Applicant appoint another person or organization to collect mail or other shipments, Mail Service shall assume that possession of a key is evidence of authority to collect mail or other shipments.

2. Key & Bailment

The key loaned to Applicant may require a refundable cash deposit, and this key remains the property of Mail Service and shall not be duplicated or modified by Applicant. Any key deposit shall be refunded upon return of the key within ten (10) days of termination of service. Applicant understands that the relationship of the parties hereto is one of bailment and not landlord and tenant.

3. Delivery & Liability

Once Mail Service has placed Applicant's mail or other shipments in the assigned mailbox, the mail shall be deemed to have been delivered, and Mail Service shall not be responsible for loss, theft or damage. Notices for packages too large for the mailbox will be placed in the mailbox and will require a signature to show that these have been received by Applicant. Mail Service is not engaged in the delivery of mail or other carrier shipments and cannot be responsible for failure in the United States Postal Service or other carriers to deliver parcels or to deliver in a timely fashion or undamaged condition.

4. Compliance

Applicant agrees to use services in accordance with Mail Service rules and in compliance with U.S. Postal regulations, as well as local, state and federal statutes and regulations. Failure to do so may result in cancellation of service without notice, refund or mail forwarding.

5. Confidentiality

Information provided by Applicant will be kept confidential and will not knowingly be disclosed without Applicant's prior consent, except for law enforcement or postal operation purposes, in which case Mail Service intends to cooperate fully. Law enforcement is further clarified to include all city, county, state or federal agencies or their representatives.

6. Mailnames & Volume

Mail and other shipments will not be accepted for more than three (3) persons or organizations in a single mailbox without written approval of Mail Service, and each mailname must complete a USPS Form 1583 and provide approved identification and sign a mailbox contract. Additional fees may apply for each business name receiving mail. If Applicant consistently receives substantially more mail and other shipments than can be placed in a single mailbox, Mail Service reserves the right to require Applicant to rent a larger size box or one or more additional boxes. Charges for service are based upon average daily volume and activity. Special circumstances, e.g., high number of parcels, may require assessment of additional fees. An unusually high volume of mail will result in either a higher fee being charged, or termination of the mail receiving service. Applicant further agrees that parcels delivered to this address for Applicant will be delivered by common carrier only, that no truck line deliveries will be made, that parcels too large for the mailbox will be retrieved within 24 hours after delivery, and that no hazardous or dangerous material will be delivered to Applicant. Failure to adhere to any of these parcel delivery stipulations will result in additional fees and/or termination of service.

7. Indemnity

Applicant agrees to protect, indemnify and hold harmless Mail Service from and against any and all claims, demands and causes of action of any nature whatsoever relative to use of Mail Service facilities or services.

8. Liability Cap

Should Mail Service commit or fail to commit an act that results in disruption of service and Applicant thereby suffers a loss, Mail Service's liability shall be limited to not more than the rental fees paid by Applicant for service not yet received. Mail Service shall not be liable for incidental or consequential damages.

9. Accountable Mail

Per USPS regulations, accountable mail, including but not limited to certified, insured, or C.O.D. mail or parcels shall be accepted by Mail Service on behalf of Applicant. Full, advance payment of C.O.D. charges must be made to Mail Service prior to acceptance of C.O.D. packages. Restricted delivery mail may be accepted with prior written permission on the Applicant's USPS Form 1583 in block 5.

10. Fees & Address

Mail Service fees are due and payable in advance and notice thereof will be placed in Applicant's mailbox. No other notice will be required. Failure to pay such fees when due may result in disruption or cancellation of services. Mail Service does not prorate fees and does not provide refunds in the event of cancellation by Applicant or Mail Service.

Applicant shall use only the address designation "PMB" or "#" to designate their address. NO OTHER DESIGNATION IS VALID. Specifically excluded is the use of suite, apt., dept., or other designators for Applicant's mailbox. The U.S. Postal Service may refuse to deliver any piece of mail that does not include the PMB or # sign designation. Applicant is responsible for notifying correspondents of the correct address. The address to be used by Applicant for the purpose of receiving mail must conform to Postal Regulation (DMM 1.8.2 e–g).

11. Termination & Forwarding

Upon termination of services by Mail Service or failure to pay rent in advance by Applicant, Mail Service shall not make Applicant's mail available without payment therefor. Applicant understands that the United States Postal Service will not forward or return mail without payment, and will not accept a Change of Address. At termination of service, Applicant, if it wishes mail forwarded after that date, shall provide Mail Service with a forwarding address and pay the required fees. In the event Applicant fails to do this, Mail Service will accept mail for 180 days after termination and handle such mail in accordance with USPS DMM 508.1.8.3 regulations.

12. Do Not Forward

Applicant agrees to be responsible for forwarding of all mail at the termination of this agreement. This constitutes a "Do Not Forward" agreement as per DMM 508.1.8.3.b.

13. Consent to Email & SMS Communications (A2P 10DLC Compliance)

By affirmatively consenting during checkout, Applicant provides express written consent for Mail Service to contact them by email and/or SMS text message for service notifications, package arrival alerts, billing reminders, important account updates, and customer service follow-ups. Consent is optional and not a condition of receiving mailbox services.

• Message frequency varies based on service activity (e.g., package arrival alerts, invoices, reminders).
• Message and data rates may apply depending on Applicant's mobile carrier.
• Applicant may opt out of SMS messages at any time by replying STOP, and may opt out of email communications by clicking the unsubscribe link or contacting Mail Service directly.
• For help with SMS messages, reply HELP.
• Consent to receive email or SMS text messages is not a condition of receiving mailbox services or entering into this Agreement.
• Applicant affirms that the phone number and email address provided belong to them and are accurate.

Full text of this clause and your opt-out rights: SMS & Email Consent (A2P 10DLC).

Fees & Pricing

Rentals are month-to-month and cancel anytime. Current rates:

• Small · Mail Only — $15/mo (real street address, secure mailbox)
• Small · +10 Packages — $25/mo (all carriers deliver, we sign, 10+ packages/mo included, text & email alerts)
• Large · Mail Only — $30/mo (roomier box for magazines, catalogs, file folders)
• Large · +10 Packages — $40/mo (everything + room for everything)
• Business Small — $35/mo (up to 3 recipients, 10 packages/mo included)
• Business Large — $50/mo (25 packages/mo included, free notarizations, 1 forwarding batch/mo)

Applicable fees:

• Package overage — $5/package beyond the included monthly count
• Oversized package — $5 flat (length over 18 inches or weight over 20 lbs)
• Storage — $1/package/day after 5 days held
• Key deposit — $5 refundable, collected at sign-up, refunded on key return within 10 days of termination

Rates are current as of August 2026 and may change with notice placed in your mailbox as provided in Section 10.

Acknowledgment

By completing checkout, you acknowledge that you have read, understood, and agreed to this Mailbox Service Agreement, including the fee schedule above, and you agree to complete PS Form 1583 in person with approved identification at the time of service. A copy of this Agreement is available at our counter at any time.

Contact

Questions about this Agreement? Contact us at help@mailboxplusohio.com or call (440) 709-1946. Also see our Terms of Service for website use.